Expertise
Five areas of deep practice
Each engagement draws from a set of complementary competencies built over years of research in both academic and industry contexts. Methods are always adapted to the specific constraints and goals of the project.
User Testing
Rigorous qualitative and quantitative user testing protocols adapted to immersive and spatial environments. Participant recruitment, session moderation, observation, and synthesis. Bespoke protocols for VR/XR contexts where standard methods must be rethought.
UX Research Training
Workshops and coaching programmes for product teams seeking to build research capacity in-house. From methodology selection and facilitation skills to synthesis frameworks and stakeholder communication — tailored to the team's existing knowledge level.
Needs Analysis
Deep contextual inquiry and stakeholder mapping before design begins. Structured interviews, diary studies, ethnographic observation. Deliverables are actionable frames — not academic documents — that translate user needs into design criteria.
Expert Evaluation
Heuristic reviews, cognitive walkthroughs, and accessibility audits of existing products and prototypes. Provides rapid, expert-grounded insights without requiring participant recruitment. Particularly useful for XR products where usability guidelines are still evolving.
Research Ops
Infrastructure for scalable research practice: participant panels, consent and data frameworks compliant with GDPR, synthesis tooling, and team process design. Helps organisations move from ad-hoc research to a repeatable, consistent programme.